Rug Cleaning

Enjoy a brighter, cleaner, healthier home

We provide a specialist cleaning service for your treasured rugs. We will get your rug looking beautiful, smelling fresh and most importantly, being hygienically clean.

 

To achieve best results, we strongly recommend off-site rug cleaning. We can choose the method best suited for cleaning your rug and also control the drying time, critical in avoiding problems such as dye transfer and colour run.

We also offer a free collection and drop off service for your rugs.

The TLC Rug Cleaning Promise

TLC are Bath’s leading experts in Rug Cleaning. We have been surprising our customers since 1990 with our exceptional rug cleaning services. Here is what we promise to all of our lovely customers (just like you!)

> Answering The Phone Live

How many cleaning companies use an answerphone? You are left hoping they get back to you. At TLC, we answer the phone live between 9and 5pm. You’ll get a straight answer to your enquiry much more quickly.

> Accurate Appointment Times

How often do service companies leave you guessing when they’ll turn up? At TLC, If we are going to miss an appointment by more than 10 minutes, you’ll receive a call informing you about what is going on.

> Fully Trained, Professional Staff

Our technicians are trained to the highest industry standards and paid bonuses based upon high performance levels, incentivising them to give you the best results. Because of this, our staff turnover is extremely low and you can be assured your work will be carried out by someone who knows what they are doing.

> Safe, Natural Products

For your family’s safety, (and that of our team members) we are happy to pay more for the best, safest and where possible, the most natural cleaning solutions available. We won’t compromise on cleaning power but always put the interests of you, your family and the environment first.

> Invoice Shock

Some companies advertise artificially low prices to draw you in and then up the bill once they are in your home. At TLC, we visit your home or business, explain the options and give you a proper written quotation, not a wishy washy estimate.

> Admitting our faults!   

Even we are not perfect! Occasionally we may miss something or a mark may reappear after cleaning. How many other companies call you within a couple of days, to check you are completely happy with the results.

Not only that – you are covered by our 100% money back guarantee, the terms of which are quite simple. Should you be dissatisfied in any way, we will return and re-clean free of charge. If you are still unhappy, your payment will be refunded without quibble.

What One Lovely Customer Said About Our Rug Cleaning

I inherited a gorgeous Persian rug from my Grandmother. TLC explained the entire cleaning process and even came and picked it up free of charge. The lovely red colours look so much more vibrant and the beige fringes look brand new. I’m so happy with it – thank you!

Lara Ducksworth, Bristol  

FAQS: Rug Cleaning Service Frequently Asked Questions

How often should I have my rug cleaned?

All rugs are very different. Some may be scruffy doormats that gets used daily whilst others may be handmade Persian rugs that are solely decorative. That is why we recommend giving us a call when you are thinking about having your rug cleaned. Let us know as much info as you can about your rug so that we can choose the most effective cleaning method and quote you a fair price.

Tel: 01761 235600


What is that makes TLC different, even unique?

When was the last time you had a tradesman in your home? Did he treat it with care and concern or leave a bigger mess than the one he came to sort out? Was he on time? Were you comfortable with him in your home? Were there any hidden surprises in the final invoice?

These are all feelings that everyone at TLC understands intimately. We want you to know we share your concerns about your home, family and pets and promise to treat them with the courtesy and respect they deserve. We promise to treat you the way we like to be treated ourselves. That’s why we promise to ring ahead if we are more than 10 minutes late for your appointment and we ring after the job is completed, to check you are fully satisfied with the results.

The bottom line, what makes TLC so unique, is the quality of the whole experience, from the moment we meet until we say “goodbye and thank you”. Ultimately, we need you to tell others about us, we need you as a cheerleader, not just a happy customer. Experience the quality of TLC’s service and the difference between us and our competition will become obvious.


Aren’t all rug cleaners roughly the same?

Most certainly not! This industry like any other has more than its fair share of ‘cowboys’. We understand that almost everybody searching online wants a fair deal. You need to know that you are going to get the job done properly for a fair price.

Anyone can buy a machine and call themselves a cleaning company but we suggest you consider these 5 important values which distinguish a truly professional outfit from the herd. Reputation, Experience, Education, Systems and Guarantee.

TLC has a reputation second to none and is used by many seasoned professionals in the property management, interior design and carpet retail sectors. We even get asked by our competitors to advise them with problems they’ve encountered! TLC has over 20 years experience in cleaning all manner of carpet and fabrics. We like to think that whatever problem you confront us with, we have the knowledge to deal with it.

TLC take education very seriously. Our staff regularly attend training courses to keep up to date with everything going on in our industry so that we can bring you the very best. Our ‘in house’ training is exhaustive. Typically, a new employee will be supervised for three months before venturing out on their own.

Our cleaning systems are second to none. We only use top quality equipment and choose cleaning solutions based upon performance, not cost to ensure maximum stain and dirt removal. We are proud of our comprehensive 100% money back guarantee, the terms of which are quite simple. Should you be dissatisfied in any way, we will return free of charge and rectify the problem. Should you still be unhappy, your payment will be refunded, every penny. Through these five values, we can provide you with the most outstanding service experience ever.

 


Rug Cleaning Process

TLC’s dedicated rug cleaning facility handles literally hundreds of rugs each year with each one passing through a rigorous 8 stage cleaning process.

1. Pre-inspection and collection.
We will visit your home to inspect the rug, determine the best way to clean and give you a written quotation for the work.

2. Dye test for colour run.
On arrival at our unit, dyes are tested to ensure colour fastness. The results of this test may determine how the rug is cleaned.

3. Dry soil removal.
On return to our facility, dry soil is removed from both the back and pile of the rug taking care not to damage the fringes.

4. Fringe cleaning.
Some companies use bleach to make the fringes white. It looks good but causes the fibres to gradually rot and eventually fall apart. We wet clean both sides of the fringes using mild cleaning agents. It’s harder work but the fringes are undamaged.

5. Pre-treatment of marks or spots.
Now we can turn our attention to the rug proper by spot treating obvious stains and marks.

6. Thorough cleaning.
Having selected the most suitable method, the rug is carefully cleaned to the highest standards.

7. Rapid, controlled drying.
Perhaps the most important part. Rapid drying greatly reduces risk of colour run or mould formation in very thick, heavy rugs.

8. Stain protection treatment.
At this stage, a stain protective treatment can be applied. We always use a solvent based protector to avoid over wetting.

9. Inspection, wrapping and return.
Once the rug is fully dry, it is visually inspected to check all removable marks and stains have gone. The rug is then wrapped in cellophane to avoid soiling in transit back to you.
Please note: If you wish to store the rug long term, it must be wrapped in brown paper to avoid sweating and formation of mould.

Call our team today on 01761 235600
or email info@rugandcarpetcleaningbath.co.uk
Click to call us

Areas We Cover

Our team of expert Rug Cleaners cover a wide area including:

Bath, Bristol, Keynsham, Saltford, Midsomer Norton, Radstock, Corsham, Chippenham, Bradford on Avon, Trowbridge, Melksham, Westbury, Frome, Bruton, Shepton Mallet, Castle Cary, Wells, Glastonbury, Street and Chew Valley.

Customer Reviews

by Alex, Castle Cary on TLC
MY SUITE LOOK BRAND NEW

HAD MY LEATHER SUITE CLEANED BY TLC, NEVER LOOKED BETTER. THEY EVEN GOT A SCRATCH MARK OUT - COULDN'T BELIVE THE RESULTS. WILL RECOMMEND TO FRIENDS.

by Pamela, Glastonbury on TLC
love my clean couch

I have my couches cleaned every 2 years by TLC - they always come up looking super. In love with your spot remover too. Thank you!

by Susan, Wells on TLC
great job

I had my lounge and dining room carpets cleaned by you. I've used you many time before and yet again, TLC did a fantastic job. Thank you.

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Our Promise To You

  • Free Quotations

    Call us today and we can give you a free quote. Let our friendly team explain the cleaning process and make you feel 100% at ease.

  • Professional and Punctual

    We pride ourselves on our team, they are friendly, approachable and professional. If they are going to miss the agreed time by more than 10 minutes, you’ll receive a call.

  • We Are Not Perfect

    That’s why you are covered by our 100% iron-clad money back guarantee. You’ll even receive a call, (normally 2 to 3 working days) after the job to ensure you are thrilled with the result.

Contact Us

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